Shipping Policy
Tak Ming Limited ships shoes to destinations within the regions served by dugghighheels.com. Shipping timelines are determined by the selected carrier, the destination address, and the shipping method chosen at checkout. Tak Ming Limited does not guarantee specific delivery dates. The customer receives a tracking number once the order has been dispatched. Shipping costs are calculated at checkout based on the destination and the total weight of the order. Tak Ming Limited is not responsible for delays caused by the carrier, customs processing, or events beyond its control. The customer must provide a complete and accurate shipping address. Tak Ming Limited is not liable for orders shipped to an incorrect or incomplete address provided by the customer.
Returns Policy
The customer may return any eligible shoe purchase within 14 days of receipt for a refund without providing a reason. This 14-day no-reason refund policy applies to all items that meet the return conditions. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. The customer must include all original tags, boxes, and accessories. Items that are worn, damaged by the customer, or altered in any way are not eligible for return. The buyer completely bears the return shipping costs. Tak Ming Limited does not provide prepaid return labels. The customer is responsible for selecting a trackable shipping method for the return. Tak Ming Limited is not responsible for returns lost or damaged in transit.
Return Process
To initiate a return, the customer must follow these steps:
Step 1: Contact Tak Ming Limited at [email protected] within 14 days of receipt to request a return authorization.
Step 2: Provide the order number and the reason for return. No reason is required for the no-reason refund policy.
Step 3: Receive a return authorization number and the return address from Tak Ming Limited.
Step 4: Pack the item securely in its original packaging, including all tags and accessories.
Step 5: Write the return authorization number on the outside of the package.
Step 6: Ship the package to the following recipient: The recipient must be Tak Ming Limited, the contact phone is +852 6155 4403, and the specific return address is 3/F, The Peak Tower, 128 Peak Road, The Peak.
Step 7: Pay all return shipping costs. The buyer completely bears the return shipping costs.
Step 8: Send the tracking number to [email protected].
Step 9: Wait for Tak Ming Limited to confirm receipt and process the refund.
Refund Processing
After Tak Ming Limited receives and inspects the returned item, the refund is initiated. Refund arrival time is at least 14 days. The refund is issued to the original payment method. The customer must allow at least 14 days for the refund to appear. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must check local regulations for specific PayPal refund timelines. Tak Ming Limited is not responsible for delays caused by the payment provider or financial institution. The refund amount excludes the original shipping costs and the return shipping costs. The buyer completely bears the return shipping costs. Tak Ming Limited does not refund return shipping costs.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Tak Ming Limited at [email protected] within exactly 7 days of receipt. The customer must provide photographs of the damage or defect and the original packaging. Tak Ming Limited reviews each claim. If the claim is approved, Tak Ming Limited provides instructions for returning the damaged or defective item. The buyer completely bears the return shipping costs for damaged or defective items unless Tak Ming Limited states otherwise in writing. Claims submitted after exactly 7 days of receipt are not eligible for a refund or replacement. This exactly 7-day claim period matches the Terms of Service.
Non-Returnable Conditions
Returns are not accepted for items that are used, worn, washed, or altered. Returns are not accepted for items without original packaging, tags, or accessories. Returns are not accepted for items damaged by the customer. Returns are not accepted for items returned after 14 days of receipt. Tak Ming Limited does not accept returns for items that present a health or safety risk if resold. Tak Ming Limited does not accept returns for items that are not in resalable condition. The customer must ensure the item meets all return conditions before shipping.
Contact Information
For questions about shipping, returns, or refunds, contact Tak Ming Limited at [email protected]. The company website is dugghighheels.com. The contact phone is +852 6155 4403. The company address is 3/F, The Peak Tower, 128 Peak Road, The Peak.