Terms of Service
These Terms of Service govern access to and use of dugghighheels.com and the purchase of shoes from Tak Ming Limited. By accessing, browsing, or purchasing, the customer agrees to these Terms. If the customer does not agree, the customer must not use dugghighheels.com.
Eligibility and Account Responsibilities
The customer must be legally capable of entering a binding contract. The customer must provide accurate information when creating an account or placing an order. The customer is responsible for account credentials. The customer must notify Tak Ming Limited at [email protected] of unauthorized account use. Tak Ming Limited may suspend accounts that violate these Terms or applicable law.
Product Information and Orders
Tak Ming Limited offers shoes through dugghighheels.com. Product descriptions, sizes, colors, materials, and images are presented with reasonable accuracy. Display settings and manufacturing variations may cause minor differences. All orders are offers to purchase. Tak Ming Limited may accept or decline an order. Order confirmation does not guarantee final acceptance.
Pricing and Payment
Prices, taxes, and shipping charges are displayed at checkout. The customer must pay the total amount shown at checkout. Accepted payment methods are displayed at checkout. The customer warrants that payment information is authorized and valid. Tak Ming Limited may cancel orders affected by payment failure, fraud, or pricing error.
Shipping and Delivery
Tak Ming Limited ships shoes to the address provided by the customer. Delivery windows are estimates provided at checkout. Tak Ming Limited is not responsible for delays caused by carriers, customs authorities, weather, or incorrect addresses. The customer must provide a complete and accurate shipping address. Risk of loss passes to the customer upon delivery to the address provided.
Returns and Refunds: 14 days No-Reason Policy
The customer may return shoes within 14 days of receipt for any reason. No reason is required. To initiate a return, the customer must contact Tak Ming Limited at [email protected] within 14 days of receipt. The customer must provide the order number. Shoes must be returned in original condition with original packaging and tags. Tak Ming Limited may refuse a return that is damaged, worn, altered, or missing components. Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
Refund Processing Time
After Tak Ming Limited receives and inspects the returned shoes, refund processing and arrival to the customer’s account takes at least 14 days. This period begins when the return is approved. The customer must allow at least 14 days for the refund to appear. Bank processing and payment provider review may extend the period. Tak Ming Limited will issue the refund to the original payment method.
PayPal Refund Time
PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer must allow this period. Tak Ming Limited does not control PayPal internal processing times. The customer must contact Tak Ming Limited at [email protected] with refund questions after the applicable period has passed.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Tak Ming Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days may be denied. If a claim is approved, Tak Ming Limited may repair, replace, or refund the item. This damaged goods process is separate from the 14 days no-reason return policy.
Prohibited Conduct
The customer must not use dugghighheels.com for fraud, unauthorized access, data scraping, interference with security features, or violation of applicable law. The customer must not submit false information or impersonate another person. Tak Ming Limited may investigate violations and cooperate with law enforcement.
Intellectual Property
All content on dugghighheels.com is owned by Tak Ming Limited or licensors of Tak Ming Limited. Content includes text, images, logos, page designs, and software. The customer must not reproduce, distribute, modify, or create derivative works without written permission from Tak Ming Limited.
Limitation of Liability
To the maximum extent permitted by Hong Kong law, Tak Ming Limited is not liable for indirect, incidental, special, consequential, or punitive damages. Tak Ming Limited is not liable for lost profits, lost data, or business interruption. The total liability of Tak Ming Limited for any claim is limited to the amount paid for the shoe product giving rise to the claim. This limitation does not exclude liability that cannot be excluded by Hong Kong law.
Indemnification
The customer agrees to indemnify Tak Ming Limited against claims, losses, liabilities, and expenses arising from the customer’s violation of these Terms, misuse of dugghighheels.com, or violation of law.
Governing Law and Dispute Resolution
The governing law is Hong Kong law. Any dispute arising from these Terms or the use of dugghighheels.com is subject to the exclusive jurisdiction of the courts of Hong Kong. Before legal action, the parties must attempt good faith negotiation by contacting [email protected].
Changes to These Terms
Tak Ming Limited may update these Terms. The customer’s continued use of dugghighheels.com after changes are posted constitutes acceptance of the updated Terms. The customer must review these Terms regularly.
Contact Information
Tak Ming Limited
3/F, The Peak Tower, 128 Peak Road, The Peak
+852 6155 4403